Cookie Policy

Cookie Policy

Last updated: 29 July 2026

This Cookie Policy explains how Zooppies (“Zooppies”, “we”, “us” or “our”) uses cookies and similar technologies when you visit zooppies.com.

It should be read together with our Privacy Policy, which explains how we collect, use, share and protect personal information.

1. What are cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website.

Cookies allow a website to recognise your device and may store information about your preferences, shopping basket, account session or previous interactions with the website.

We may also use similar technologies, including pixels, tags, scripts, local storage and device identifiers. In this Policy, we refer to all these technologies collectively as “cookies”.

2. Who sets cookies on our website?

Cookies used on zooppies.com may be set by:

  • Zooppies, through our website;

  • Shopify, which hosts our online store and provides our website, checkout and e-commerce infrastructure;

  • payment providers used to process transactions securely;

  • delivery, order-tracking and fulfilment services;

  • analytics, advertising and marketing providers;

  • customer-support, review and other applications installed on our store.

Cookies set directly through our website are generally called first-party cookies. Cookies set by another organisation are generally called third-party cookies.

Third-party providers may process information according to their own privacy and cookie policies.

3. Why we use cookies

We may use cookies for the purposes described below.

Strictly necessary cookies

These cookies are required for our website and services to function properly.

They may be used to:

  • display and operate the website;

  • remember products added to your shopping basket;

  • maintain your checkout and customer-account session;

  • process orders and payments securely;

  • prevent fraud and protect website security;

  • remember your privacy and cookie choices;

  • balance website traffic and maintain technical stability.

Because these cookies are necessary to provide services requested by you or to protect the website, they may be used without consent where permitted by law.

Blocking strictly necessary cookies through your browser may prevent important parts of the website, basket, account or checkout from working correctly.

Functionality and preference cookies

These cookies help the website remember choices you make and provide enhanced functionality.

They may be used to remember:

  • your language or region;

  • display and accessibility preferences;

  • information entered during a shopping session;

  • certain account or customer-service preferences.

Where these cookies are not strictly necessary, we will use them according to the choices available through our cookie banner.

Analytics and performance cookies

These cookies help us understand how visitors use our website and how well it performs.

They may collect information about:

  • pages visited;

  • time spent on the website;

  • navigation between pages;

  • traffic and referral sources;

  • device and browser type;

  • errors and website performance;

  • interactions with products, collections and website features.

We use this information to measure performance, understand customer experience and improve our website, product range and services.

Where consent is required, these cookies will not be used until you provide it.

Advertising and marketing cookies

These cookies may be used to understand the effectiveness of advertising and, where permitted, to personalise advertisements.

They may help us or our advertising partners:

  • measure advertising campaigns;

  • understand whether an advertisement led to a visit or purchase;

  • limit how often an advertisement is displayed;

  • create advertising audiences;

  • display content or advertisements based on your interests or previous interactions;

  • measure interactions across websites, applications or devices.

Advertising and marketing cookies are non-essential and will be used only where you have provided the required consent.

Refusing these cookies will not prevent you from using Zooppies, although advertisements you see elsewhere may be less relevant.

Social media and external-content cookies

If we include content or features from third-party platforms, such as social media posts, videos or sharing tools, those providers may use cookies when you interact with that content.

These cookies are controlled by the relevant third party and may allow that provider to recognise your device or associate your activity with an account held on its platform.

Where required, these features and their cookies will depend on your consent.

4. Shopify cookies

Our online store is hosted by Shopify.

Shopify uses cookies and similar technologies to provide functions such as:

  • secure storefront operation;

  • shopping baskets and checkout;

  • customer accounts;

  • fraud prevention and security;

  • order processing;

  • privacy-preference management;

  • analytics and performance;

  • other Shopify services enabled on our store.

The cookies used may vary depending on your device, location, Shopify features and the services enabled on our store.

You can learn more about Shopify’s use of cookies in the Shopify Cookie Policy:

https://www.shopify.com/legal/cookies

You can learn more about how Shopify processes customer information in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

5. Cookies used by applications and other providers

Zooppies may use applications and third-party services for functions such as:

  • payment processing;

  • order fulfilment;

  • parcel tracking;

  • customer support;

  • product reviews;

  • website analytics;

  • email marketing;

  • advertising measurement;

  • fraud prevention and security.

For example, an order-tracking application may need to process order and tracking information when you request an update about your delivery.

The providers and cookies used may change when we add, remove or update services. We periodically review our website, applications and cookie settings and will update this Policy where appropriate.

6. Your cookie choices

When you first visit our website from a region where consent is required, a cookie banner should allow you to make choices about non-essential cookies.

Depending on the options displayed, you may be able to:

  • accept non-essential cookies;

  • refuse non-essential cookies;

  • select individual cookie categories;

  • review or change your preferences.

Refusing non-essential cookies will not prevent you from purchasing from Zooppies. Strictly necessary cookies may continue to operate because they are required for services such as the basket, checkout, security and privacy-preference management.

Consent must be freely given, specific, informed and indicated by a clear positive action. Simply continuing to browse the website will not be treated as consent where active consent is legally required.

7. Changing or withdrawing your consent

You may change or withdraw your cookie consent at any time through the Cookie preferences link available on our website, including through the footer or privacy interface where provided.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

After changing your preferences, you may need to refresh the page for the new settings to take full effect. Cookies already stored on your device may remain until they expire or are deleted through your browser settings.

8. Browser controls

Most internet browsers allow you to view, delete or block cookies through their settings.

You may also be able to:

  • block all cookies;

  • block only third-party cookies;

  • delete cookies when closing the browser;

  • receive a warning before a cookie is stored.

The method varies by browser and device. Please consult your browser’s help or privacy settings for current instructions.

Blocking all cookies may prevent parts of zooppies.com from working properly, including the shopping basket, customer account and checkout.

Browser controls are separate from our website’s cookie-preference tool. Where possible, use both to manage your choices.

9. How long cookies remain on your device

Cookies may be:

  • Session cookies, which normally expire when you close your browser; or

  • Persistent cookies, which remain for a defined period or until you delete them.

The duration of a cookie depends on its purpose and the provider that sets it. We aim to retain information collected through cookies only for as long as reasonably necessary for the relevant purpose.

Third-party cookies are retained according to the policies and settings of the relevant provider.

10. Personal information collected through cookies

Some cookies and similar technologies may collect or generate information that can identify or relate to you, your device or your interactions with our website.

This may include:

  • IP address;

  • device and browser information;

  • cookie or device identifiers;

  • approximate location;

  • pages viewed;

  • referral source;

  • website interactions;

  • products viewed or added to your basket;

  • purchase and conversion information;

  • cookie and marketing preferences.

Where this information constitutes personal information, we process it in accordance with our Privacy Policy and applicable data-protection law.

11. Legal basis for processing

Where cookies are strictly necessary to provide a service requested by you, maintain security or operate our store, consent may not be required under applicable cookie rules.

Where information collected through necessary cookies constitutes personal information, we may process it because it is necessary to perform our contract with you, comply with legal obligations or pursue legitimate interests such as operating and protecting our store.

For non-essential cookies and similar technologies, including advertising cookies, we rely on consent where required by the Privacy and Electronic Communications Regulations and UK data-protection law.

You may withdraw that consent at any time.

12. International processing

Some providers that use or receive information through cookies may operate outside the United Kingdom.

Where personal information is transferred internationally, the relevant information is handled as described in our Privacy Policy and subject to applicable safeguards where required.

13. Updates to this Cookie Policy

We may update this Cookie Policy when:

  • our website or services change;

  • we add, remove or update applications and providers;

  • the cookies or similar technologies we use change;

  • legal or regulatory requirements change.

The latest version will be published on this page, and the “Last updated” date will be revised accordingly.

Where appropriate, we may also request new consent through our cookie banner.

14. Contact us

If you have questions about this Cookie Policy or how Zooppies uses cookies, contact:

Zooppies
Legal name: Zooppies
Email: support@zooppies.com

For more information about how we process personal information and your data-protection rights, please read our Privacy Policy.