Yes. Standard tracked delivery is free on every order to the UK addresses we serve. There is no minimum spend and no delivery charge at checkout.

Delivery time depends on the product and destination. The estimate shown on the product page and during checkout before payment is the estimate that applies to your order.

That estimate covers order processing and the parcel's journey unless the page states otherwise. If items are sent separately, each parcel may have its own estimate and tracking link.

Delivery availability depends on the product, carrier and postcode. Service to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, BFPO addresses or PO boxes may be limited for some items.

Enter the full address and postcode during checkout to see whether delivery is available. If you are unsure before ordering, email support@zooppies.com with the product and postcode you want us to check.

We will email you when dispatch information is available. The message will include the tracking reference or a link you can use on our Track your order page.

A carrier may need a little time to display the first scan. If the link still shows no information after the carrier has received the parcel, contact us with your order number.

Items may be fulfilled by different partners or leave at different times. In that case, you will receive the available tracking information for each parcel and you will not pay an additional delivery charge.

A missing parcel should not be assumed from the arrival of only part of an order. Check each tracking link, then contact us if any parcel passes its stated delivery estimate.

If the delivery estimate has passed, or tracking has not changed for several days, email support@zooppies.com. Include your order number and the affected tracking reference. We will check the shipment and tell you the next step.

Zooppies remains responsible for delivery. If we fail to deliver within the agreed time, UK consumer law may allow you to set an appropriate additional deadline and then cancel for a refund if that deadline is missed. In some circumstances, you may cancel immediately.

Check the delivery photo or note, safe places around the address, and whether a neighbour, reception desk or building manager accepted it. Confirm that the delivery address on your order is correct.

If the parcel is still missing, contact us promptly with your order number. We will investigate with the carrier; you do not need to resolve the claim with the carrier yourself.

Email support@zooppies.com as soon as you notice an error or decide to cancel. Include your order number, the current address and the correction required. We will try to stop or update the order, although a change may not be possible after processing or dispatch has begun.

If the address cannot be changed, we will explain the available options. Dispatch does not remove any cancellation right that applies to your order.

Any mandatory charge or import arrangement that applies to a product will be explained before you place the order. Check the product page and checkout total before payment.

If a carrier asks you for an unexpected payment, do not pay it before contacting support@zooppies.com. Send your order number and a copy of the request so we can check it.

Zooppies offers 15 calendar days after delivery to tell us that you wish to cancel, without giving a reason. This extends the usual 14-day legal cancellation period for online purchases. Any longer statutory period still applies.

The period starts the day after delivery. If items from the same order arrive separately, it normally starts after the last item arrives. You may also tell us you wish to cancel before delivery.

Use our cancellation form or send a clear statement by email to support@zooppies.com. The form is optional; your cancellation does not depend on our approval.

Send your order number, the email address used at checkout and the item concerned. For a change-of-mind cancellation, clearly state that you want to cancel; you do not need to give a reason.

For a damaged, faulty, incorrect or misdescribed item, explain what is wrong. Photographs can help us investigate a product issue, but they are not a condition of your consumer rights.

No. Under our current arrangement, we do not require physical returns for cancellations or valid claims about faulty, damaged, incorrect or misdescribed items.

Please do not post an item to the supplier or to an address printed on the parcel. Contact us first so we can identify the order and confirm the next steps. Once the case is resolved, you may keep the item or dispose of it responsibly. Do not continue using an item that may be unsafe.

We will acknowledge your message in writing, identify the order and review the information you sent. We will then confirm the outcome and any refund or replacement that is due.

A valid change-of-mind cancellation made within the applicable period does not depend on our approval. Our review is used to identify the order and process the correct resolution.

For a cancellation under our 15-day policy, we will issue the refund without undue delay and no later than 14 days after you tell us you wish to cancel. Because we do not require a return, we will not wait for an item to arrive back or start the clock from a later approval.

For a faulty-item claim, any refund due will be made without undue delay and within 14 days of us agreeing that you are entitled to it. Your statutory rights remain unaffected.

Refunds go to the original payment method, with no refund fee. Your bank or payment provider may take additional time to show the funds.

Use the request form or email us with your order number and a description of the problem. Tell us whether you would prefer a refund or replacement. Photographs are useful where they show the issue, but they are not a condition of your consumer rights.

Products must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject faulty goods within 30 days of delivery, with further rights after that period. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

The 15-day change-of-mind window does not limit these rights. We do not require you to post the item back under our current arrangement.

Some products, such as genuinely personalised goods or certain sealed goods unsuitable for return for health or hygiene reasons once unsealed, may be excluded from the legal right to cancel.

Any applicable exception will be clearly explained on the product page before purchase. An item is not automatically excluded just because it is for a pet or has been opened. Exceptions do not remove your rights if a product is faulty, incorrect or misdescribed.

Contact us with the order number and the replacement you would prefer. If that option is available, we will explain how the replacement will be arranged. If it is unavailable, we will explain the refund options so you can place a new order if you wish. Asking for an exchange does not reduce your right to cancel or claim a remedy for faulty goods.