Find quick answers about Zooppies orders, UK delivery, tracking, returns and customer support.
Where does Zooppies deliver?
We currently deliver to eligible addresses across the United Kingdom. Delivery availability will be confirmed when you enter your address at checkout.
Is delivery free?
Yes. Zooppies offers free tracked UK delivery on every order, with no minimum spend.
How long will my order take to arrive?
The estimated delivery time will be displayed at checkout before payment. Delivery times can vary depending on the product, delivery location and carrier.
How can I track my order?
Once your order has been dispatched, we’ll email you the available tracking information. You can also visit our Track Your Order page for further instructions.
Why haven’t I received my tracking information?
Tracking is sent after dispatch and can take a little time to become active. Please check your spam or junk email folder and confirm that you used the correct email address at checkout.
Can products from the same order arrive separately?
Yes. Some products may be fulfilled from different locations and arrive in separate parcels. If this happens, you may receive more than one tracking link, but there will be no additional delivery charge.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or been dispatched.
Can I return an item if I change my mind?
In general, you can notify us within 14 days of receiving an eligible item that you wish to cancel and return it. Please read our Returns & Refunds page for the complete conditions and instructions.
What should I do if my item is faulty, damaged or incorrect?
Contact our customer support team as soon as possible. Include your order number, a description of the issue and clear photographs where appropriate.
How do I choose the correct size for my pet?
Check the measurements and sizing information provided on the product page before ordering. Measure your pet carefully and do not rely only on breed or weight, as sizing can vary between products.
I haven’t received my order confirmation. What should I do?
Check your spam or junk email folder first. If you still cannot find the confirmation, contact us using the email address entered at checkout.
How can I contact Zooppies?
Visit our Contact Us page and complete the customer support form. If your question concerns an existing order, include your order number and the email address used at checkout.