Privacy policy

This Privacy Policy explains how Zooppies (“Zooppies”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit zooppies.com, place an order, create an account, contact us or otherwise use our website and services.

Zooppies is the controller responsible for the personal information described in this Privacy Policy.

Legal name: Zooppies
Email: support@zooppies.com

Personal information we collect

Depending on how you interact with Zooppies, we may collect the following categories of personal information:

Contact details, including your name, email address, telephone number, delivery address and billing address.
Order information, including products purchased, order value, delivery preferences, returns, refunds and communication relating to your order.
Account information, including your login details, saved addresses and order history.
Payment and transaction information. Payments are processed through Shopify’s secure checkout and supported payment providers. Zooppies does not receive your complete payment card number.
Customer support information, including messages, photographs and other information you provide when contacting us about an order, product, return or complaint.
Device and usage information, including your IP address, browser type, device information, pages viewed, referral source and how you interact with our website.
Marketing preferences, including whether you have agreed to receive promotional emails and whether you have unsubscribed.
Cookie and similar technology information, subject to the choices available through our cookie banner and privacy settings.
Fraud-prevention and security information used to identify suspicious transactions, protect accounts and maintain the security of our website.

Please do not send payment card details, passwords or unnecessary sensitive personal information through email or our contact form.

How we collect personal information

We may collect personal information:

directly from you when you place an order, create an account, subscribe to marketing, complete a form or contact us;
automatically when you visit or interact with our website, including through cookies and similar technologies;
from Shopify and the payment providers used to process your transaction;
from delivery carriers, fulfilment partners and tracking providers;
from fraud-prevention, analytics, advertising and customer-support providers;
from other parties where you have authorised them to provide information to us or where permitted by law.

How we use personal information and our lawful bases

We only process personal information when we have a valid legal basis.

To provide our services and fulfil orders

We use your information to:

process and confirm your order;
collect and verify payment;
arrange fulfilment, delivery and tracking;
provide order updates;
manage returns, cancellations, refunds and customer-support requests;
provide and maintain your customer account.

We normally process this information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

To comply with legal obligations

We may use and retain information where necessary to:

maintain transaction, tax and accounting records;
comply with consumer-protection and product-safety obligations;
respond to lawful requests from courts, regulators and public authorities;
establish, exercise or defend legal claims;
meet other obligations imposed by applicable law.

The lawful basis for this processing is compliance with our legal obligations.

To operate, protect and improve Zooppies

We may use information to:

maintain and improve our website, products and services;
understand website performance and customer experience;
prevent fraud, misuse and security incidents;
protect our customers, business and legal rights;
respond to enquiries and complaints;
organise and improve our product range and customer support.

We normally rely on our legitimate interests in operating, protecting and improving our business, provided those interests do not override your rights and freedoms.

Marketing communications

If you choose to receive marketing communications, we may use your name, email address, shopping preferences and interaction information to send product news, offers and other Zooppies updates.

We will send electronic marketing only where you have provided valid consent or where another lawful permission, such as the customer “soft opt-in”, applies. Where the soft opt-in is used, marketing will relate to similar Zooppies products or services, and you will be given a clear opportunity to opt out.

You can unsubscribe at any time by using the link included in each marketing email or by contacting support@zooppies.com. Unsubscribing from marketing will not stop essential service messages relating to your orders or account.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.

Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to:

keep the website and checkout functioning;
remember your preferences and shopping basket;
protect the website and prevent fraud;
understand website traffic and performance;
measure marketing activity;
personalise content or advertising where permitted.

Cookies that are strictly necessary may be used without consent where permitted by law. Non-essential cookies will be used according to the consent choices available through our cookie banner or privacy settings.

You can change your preferences through the cookie settings displayed on our website and through your browser settings. Blocking certain cookies may affect how some parts of the website function.

For further information, please read our Cookie Policy.

How we share personal information

We may share personal information only where reasonably necessary with:

Shopify, which hosts our store and provides the website, checkout and e-commerce infrastructure;
payment processors and financial-service providers used to complete transactions and prevent fraud;
suppliers, fulfilment partners, warehouses, delivery carriers and tracking providers used to prepare, dispatch and deliver orders;
customer-support, email, analytics, security, advertising and technical-service providers;
professional advisers, including accountants, auditors, insurers and legal advisers;
government bodies, regulators, courts or law-enforcement authorities where required or permitted by law;
a buyer, successor or relevant adviser if Zooppies is involved in a merger, reorganisation, financing, sale or transfer of all or part of the business.

These parties receive only the information reasonably necessary for their role and must handle it in accordance with applicable data-protection requirements and contractual obligations where required.

Shopify processes personal information when you visit or make a purchase through our store. You can learn more in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

We do not sell your personal information for money.

International transfers

Zooppies serves customers in the United Kingdom but may operate, use service providers or process personal information in other countries, including Brazil, the United States, Canada and locations in which Shopify, suppliers, fulfilment partners or other providers operate.

Some of these countries may have data-protection laws that differ from those in the United Kingdom.

Where personal information is transferred internationally and UK data-protection law requires additional protection, we will use an applicable transfer mechanism, such as adequacy regulations, approved contractual safeguards or another lawful transfer mechanism, and take appropriate steps to protect the information.

You may contact us if you would like further information about the safeguards relevant to your personal information.

How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

complete and support your orders;
maintain your account;
meet tax, accounting, consumer-protection and other legal obligations;
prevent fraud and maintain security;
resolve disputes and enforce agreements.

Retention periods vary depending on the type of information, why it was collected and the legal requirements that apply.

When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

If you unsubscribe from marketing, we may retain limited information on a suppression list to ensure that your preference continues to be respected.

How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

No website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for contacting us if you believe your account or personal information has been compromised.

Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to processing based on legitimate interests;
object at any time to the use of your information for direct marketing;
request that certain information be provided to you or another organisation in a portable format;
withdraw consent where processing is based on consent;
raise concerns about decisions made solely through automated processing where applicable;
lodge a complaint with a data-protection authority.

These rights are not absolute, and legal exceptions may apply.

To exercise a right, email support@zooppies.com. Please explain your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing the request.

We will respond within the period required by applicable law. You will not normally be charged for exercising your rights, although the law may permit a reasonable fee or refusal where a request is manifestly unfounded or excessive.

Complaints

If you have a question or concern about how we use your personal information, please contact us first at support@zooppies.com so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office:

Children’s privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided personal information to us improperly, please contact support@zooppies.com so that we can investigate and take appropriate action.

Third-party websites

Our website may contain links to websites, applications or services operated by other organisations.

We are not responsible for the privacy, security or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on this page, and the “Last updated” date will be changed accordingly. Where required by law, we will provide additional notice of material changes.

Contact us

For questions about this Privacy Policy, to exercise your data-protection rights or to make a privacy complaint, contact: