Cancellation & refund request

Use this form to request a change-of-mind cancellation or tell us about a faulty, damaged, incorrect or missing item.

Before you start

You may notify us of a change-of-mind cancellation within 15 calendar days of delivery. You do not need to give a reason. The form is provided for convenience and you may also email us with a clear statement that you wish to cancel.

Prefer email? support@zooppies.com

Fields marked * are required.

What do you need help with? *

Full name *

Email used for the order *

Order number *

Delivery date

Which item or items does this request concern? *

Preferred outcome

Tell us more (optional for change-of-mind cancellations)

Do not include payment card details, passwords or other sensitive information. We may request photographs by email when they are relevant to a product issue.

We use the information in this form to identify your order and handle your request. Read our Privacy Policy.

Cancellation & refund request

Before you start

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